Deutsche Bank Technology Service Analyst Job Description & Salary

Position Overview

Details about the department and the team you will be working in: People who will work in the Technology Service Analyst position will be in the Production Management team. The front office is a department that will work with business users. Employees in this department will be responsible for handling inquiries and the proper functioning of the software system used. It is necessary to ensure the stability of the rate and loan applications used by the traders and to improve them in the future. All necessary training will be given in-house. (orj.)

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and well-being at its center.

You can expect:

  • A range of flexible benefits including Retail Discounts, Gym benefits, Well-being incentives
  • The opportunity to support a wide ranging CSR program plus take volunteering leave days

Your key responsibilities:

  • Providing Subject Matter Expert (SME) knowledge on Rates & Credit business and applications to the Support and Development teams
  • Build python scripts for application tooling and Geneos monitoring Working with the development team to automate manual support processes
  • Provide Incident strong incident management during incidents to improve recovery time
  • Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the
  • Problem Management cycle
  • Provide ad-hoc reports to the business where this will add value or reduce costs

Your skills and experience:

  • Educated to Bachelor’s degree level or equivalent qualification/relevant work experience
  • 2+ years’ experience in Production Management
  • Experience in ITIL Incident Management and Problem Management processes
  • Good understanding of Solaris/Linux, with the ability to write shell scripts in bash/ksh.
  • Oracle, or other relational database experience with the ability to write complex SQL queries
  • Experience in Geneos monitoring setup, Geneos provides monitoring and system management of critical real-time applications
  • Understanding of Rates and/or Credit businesses and the products they trade
  • Knowledge on python or shell script writing

How we’ll support you:

  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network.

Deutsche Bank & Diversity

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Online Application

Other Available Positions Application: Deutsche Bank Job Application

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