CGU Insurance Job Application

CGU Insurance Online Job Application Process

CGU Insurance stands as one of the best qualified companies among its field. By submitting your application to CGU Insurance that provides the opportunity to work in different positions and departments, you can climb the steps one by one in the way of reaching the top of your career goals. Candidates who reside in Australia will have detailed information both about the online and direct application to CGU Insurance through reading this article. The positions which you can apply for at the nearest CGU Insurance to your location will be explained below.

CGU Insurance Limited is an Australian intermediary-based insurance company and forms part of Insurance Australia Group (IAG).

CGU Insurance was formed through the global merger of Commercial Union plc and NZI’s parent company, General Accident plc. The global merger brought together two highly regarded insurers with almost 160 years of experience in Australia. The acronyms of those two insurers were melded together to form CGU which is subsequently no longer an acronym.

Apply Online CGU Insurance Jobs

Having open positions in each department, CGU Insurance waits for your applications. CGU Insurance does not require high- level qualifications but the ambition for work and dynamic/ energetic nature for entry level positions: after the application is completed, if the candidate is appropriate for the position, the candidate will be required to join an interview to check the application information and eligibility for the position face to face and the recruitment will be done. Candidates can apply for the best fit position among the list below according to their history either online or directly.

Customer Relations Specialist

We have an exciting new opportunity for a Customer Relations Specialist to join our expanding teams to be based in either Melbourne, Sydney or Brisbane offices. Managing disputes between our customers by objection handling and excellent communications skills. Engaging with our Customers and Claims to review disputes. You will be making decisions on maintaining or overturning previous decisions. Preparing related documentation letters and submissions in this role, this will enhance your skills and help further your career working with a global insurance company.

Key Responsibilities:

  • Work collaboratively with all members of the CR team to build an inspiring team culture
  • Review, manage and resolve customer disputes in accordance with the Industry Code of Practice.
  • Proactively identifying customer irritants and/or process deficiencies, and recording and escalating these as appropriate.
  • Have strong stakeholder engagement skills, building meaningful relationships with customers, internal and external stakeholders.

Sustainability Specialist

Now recruiting for an exciting new role as a Sustainability Specialist which will see you supporting a team of claims professional across a matrix structure within the CGU’s Workers Compensation division (Melbourne & Geelong). This role will assist claims teams to deliver on service, return to work and key business performance strategies and targets. It will also involve you meeting face to face with stakeholders (including injured workers) and assist in deploying and monitoring pilots around an injured workers recovery.

Key Responsibilities

  • Working across a matrix structure to support the Manager, Claims Delivery, Manager, Sustainability & Manager Claims.
  • Work towards meeting performance targets across Vic Workers Compensation.
  • Supporting claims teams in achieving a consistent application of strategy and claims management on claims.
  • Be an expert in the claims area (in particular return to work and liability) to support the claims teams on targets, reporting and performance.
  • Identify performance opportunities and implement strategies to improve performance across the business.
  • Assist with the development and deployment of strategies, initiatives and pilots.


We are looking for someone who is passionate about uncovering customer feedback, presenting this to the business and a little tech savvy. In this role, you will help confidently tell the customer story to the rest of the business.

Key Responsibilities:

  • Conduct detailed analysis of divisional Customer Experience Performance Results, and identify strengths or pain points, using various tools to analyse
  • Build monthly reports within the platform and as required by the divisions
  • Partner with Strategic Analysts to understand the commercial Impact of Customer Experience Performance / Non-Performance against Customer Drivers
  • Provide clear recommendations on how the business can improve the CX in response to these insights.
  • Support Voice of Customer Principal in collating / sythensing / theming their NPS insights and recommendations for divisional customer segments.
  • Support Group CX Performance Principal in forming an integrated view of enterprise CX insights
  • Development of presentations to support sharing of CX Performance Insights & Recommendations

CGU Insurance Job Application Form/PDF

There are two ways to make your application for CGU Insurance. The first one is that you can fill in the application form, the link to the form is provided below, for the current open positions listed above. During your applications, you are strictly required to fulfill your educational background and working history/experiences completely, so that you will not encounter any issues once you are called for an interview.

The second way of application is to head to the nearest CGU Insurance to your local residence and deliver your application either to human resources manager or general manager. Having your CV in hand while delivering your application to the manager will be an advantage for your application to be taken into consideration rapidly. If you do not have the time to prepare an application form, instead, you may consider using template forms that most of the companies to receive.

How to Apply for CGU Insurance Jobs;
Click on the link below to apply for a job


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