Big W Customer Service Job Description & Salaries 2023

Big W, a member of the Woolworths Group, is a leading retail giant in Australia with a focus on meeting the needs of growing families. The company offers a diverse range of products, including home appliances and party decorations, making it a one-stop-shop for customers.

With a strong commitment to providing excellent service, Big W strives to exceed customer expectations by delivering high-quality products at affordable prices.

Customer Service Job Qualification & Duties

Big W Customer Service Job Description, Salaries, Interview

If you’re looking for a part-time entry-level job, Big W might be the perfect place for you. As a customer service representative, your main responsibility is to ensure that each customer is satisfied with their shopping experience.

Big W takes pride in providing personalized, accurate, and friendly service to each customer. This is a great opportunity to gain experience in the retail industry while working for one of Australia’s largest retailers.


  • As a customer service representative at this company, you will be responsible for creating a positive shopping experience for all customers.
  • This includes greeting them with a smile, accurately processing transactions in accordance with company guidelines, handling cash, relabeling prices, and answering phones.
  • Your willingness to help and friendly demeanor will be essential in ensuring every customer leaves satisfied.

Requirements: This is an entry-level job that allows you to extend your skills and maximize your potential while you are working part-time. Although it does not require any previous experience; you should be:

  • A detail-oriented person
  • Able to work in fast-paced environment efficiently
  • A good team-player
  • Good at managing time and organizations
  • Able to put safety first in your priorities
  • Calm under pressure 

Benefits: Personal growth and development

  • Career planning
  • Excellent working conditions with a vibrant environment
  • Competitive remuneration package
  • Management ready to empower you
  • Easy to learn new skills and build on them
  • Staff Discount Card

Cons: Once you get used to the procedure, it may get stagnant.

It maybe psychologically tiring for some people

It is not to so easy to swap other roles with permanent employment opportunities

Pay Scales: Pays scale varies based on the locations. However, it would not be wrong to say that customer service representatives may earn between $17.00 and $30.00 per hour.

Find All Positions Big W Jobs Here; Big W Application


You can fill the application form and hand it over to the nearest location. Additionally, you can apply online. If you want to apply online, check out the steps below:

Step 1: Go to 

Step 2: Pick your category, retail, or support office.

Step 3: You will see a job search platform. You can search for jobs by keywords, state, work type, distance, expertise, or brand.

Step 4: Select BIG W in the Brand section and scroll down to see job openings.

Step 5: Click on the Customer Service job and read the job description.

Step 6: Click on Apply and create an account if you haven’t registered before.

Step 7: After creating your account, sign in and fill your candidate profile.

Step 8: You need to fill your personal information, employment history, educational background, professional certifications, language skills.

Step 9: You need to answer several generic questions like “Do/ Have you worked for Woolworths or any of its subsidiary divisions?”, “Do you have the right to work in Australia?”, “How many hours can you work in a week?” etc.

Step 10: We advise you to attach your CV too and click on next to apply for the job.


If you apply online, it is likely that you will get an e-mail asking a few questions. After replying to that e-mail, you will have an appointment (through e-mail) for the interview in a week or so. Firstly, it will be a group interview and you need to pass that. Interview process includes generic questions like “Why do you want to work in BIG W?”, “How can you define customer service?” “Could you give an example regarding the last time you handled a difficulty at work?”. There can be rhetorical or situational questions as well like “What would you do if you had 1 million dollars?” or “How would you solve a conflict between two co-workers?” You should prepare yourself to answer these generic questions in a calm manner before you go to the interview.

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