Big W Customer Service Job Description, Salaries, Interview

As a part of Woolworths Group, Big W is one of the largest retailers in Australia and it mainly serves to growing families. It is possible to find almost anything in Big W, from home and appliances to party decorations. Big W is passionate about delivering a good service to its customers.

Customer Service Job Description

Big W Customer Service Job Description, Salaries, Interview

Big W offers a rewarding entry-level job and it is part-time! As a customer service representative, your main duty is ensuring customer satisfaction. Their customer service vision is to assist every customer with personalized, accurate, and friendly manners.

Responsibilities: To be genuinely willing to help every customer and provide a positive shopping experience.

  • To greet customers with a smile and positive energy
  • To be able to follow the company’s guidelines while processing transactions accurately.
  • To handle the cash and relabel the prices
  • To answer the phones

Requirements: This is an entry-level job that allows you to extend your skills and maximize your potential while you are working part-time. Although it does not require any previous experience; you should be:

  • A detail-oriented person
  • Able to work in fast-paced environment efficiently
  • A good team-player
  • Good at managing time and organizations
  • Able to put safety first in your priorities
  • Calm under pressure 

Benefits: Personal growth and development

  • Career planning
  • Excellent working conditions with a vibrant environment
  • Competitive remuneration package
  • Management ready to empower you
  • Easy to learn new skills and build on them
  • Staff Discount Card

Cons: Once you get used to the procedure, it may get stagnant.

It maybe psychologically tiring for some people

It is not to so easy to swap other roles with permanent employment opportunities

Pay Scales: Pays scale varies based on the locations. However, it would not be wrong to say that customer service representatives may earn between $17.00 and $30.00 per hour.

Find All Positions Big W Jobs Here; Big W Application


You can fill the application form and hand it over to the nearest location. Additionally, you can apply online. If you want to apply online, check out the steps below:

Step 1: Go to 

Step 2: Pick your category, retail, or support office.

Step 3: You will see a job search platform. You can search for jobs by keywords, state, work type, distance, expertise, or brand.

Step 4: Select BIG W in the Brand section and scroll down to see job openings.

Step 5: Click on the Customer Service job and read the job description.

Step 6: Click on Apply and create an account if you haven’t registered before.

Step 7: After creating your account, sign in and fill your candidate profile.

Step 8: You need to fill your personal information, employment history, educational background, professional certifications, language skills.

Step 9: You need to answer several generic questions like “Do/ Have you worked for Woolworths or any of its subsidiary divisions?”, “Do you have the right to work in Australia?”, “How many hours can you work in a week?” etc.

Step 10: We advise you to attach your CV too and click on next to apply for the job.


If you apply online, it is likely that you will get an e-mail asking a few questions. After replying to that e-mail, you will have an appointment (through e-mail) for the interview in a week or so. Firstly, it will be a group interview and you need to pass that. Interview process includes generic questions like “Why do you want to work in BIG W?”, “How can you define customer service?” “Could you give an example regarding the last time you handled a difficulty at work?”. There can be rhetorical or situational questions as well like “What would you do if you had 1 million dollars?” or “How would you solve a conflict between two co-workers?” You should prepare yourself to answer these generic questions in a calm manner before you go to the interview.

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